Between October to November, I was using quite Airbnb because I was in Torino and I didn´t find a place to rent, how I had expected to find an apartment in the middle I rented each one for 2 or 3 nights. After 20 days I finally found one, and during those days I stayed in 8 apartments, that was a crazy experience! but at the same time, that reinforced my vision that something is missing in the rental industry.
I want to tell you about my experience with the reviews received and how they can affect us in a good or in a bad way in our future transactions. Unlike when making a purchase, where I receive the thing, pay and if everything goes well the transaction ends, in a rental the relationship is round trip and I am obliged to return the good and depending on how the other party considers that it was returned your rating can be good or bad.
After having gone through 8 apartments and didn´t have any problem with anyone, in one of them I had a bad experience, the owner came late to give me the keys, the apartment hadn´t been cleaned rightly so she made me wait 20 minutes in the entrance and for the worst the wifi didn't work. Obviously, my qualification wasn't good. But the worst of the case was that she qualified me badly. WHAT??? Are you kidding me?
This situation perhaps affects my reputation and makes the owners of others apartments think about renting me or not in future rentals and personally, it has affected me much more than the repercussion of the other 7 good qualifications. Worst of all was that the platform didn't give me the mechanism to defend myself, or never let me know in time about this qualification and that's what bothers me the most. All this situation made me think that in Rent&use we need to work hard to do that the situation about reviews and the reputations that it generates change for the good of the users
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